Past work.
DHA / DoD health-IT.
CTSI past performance includes work in DHA / DoD health-IT across customer-facing support, operations, delivery, rationalization, agile practices, testing, and AI/ML.
| Name | Domain |
|---|---|
| Customer Engagement | DHA / DoD health-IT |
| IT Operations | DHA / DoD health-IT |
| testing | DHA / DoD health-IT |
| IT rationalization | DHA / DoD health-IT |
| agile | DHA / DoD health-IT |
| AI/ML | DHA / DoD health-IT |
- Customer Engagement
- Customer Engagement covers the work of translating user, stakeholder, and mission needs into clear inputs for delivery teams. In DHA / DoD health-IT, that means keeping communication, expectations, and follow-up organized around the workstream.
- IT Operations
- IT Operations covers the steady work required to keep systems supported after they are in use. In DHA / DoD health-IT, that includes attention to continuity, issue handling, documentation, and coordination with delivery priorities.
- testing
- testing covers the checks used to confirm that changes behave as expected before they move forward. In DHA / DoD health-IT, this workstream supports clearer acceptance, defect visibility, and confidence in release decisions.
- IT rationalization
- IT rationalization examines systems, tools, and processes to identify overlap, complexity, and opportunities for simplification. In DHA / DoD health-IT, the workstream helps teams make cleaner decisions about what to keep, change, retire, or consolidate.
- agile
- agile covers planning, backlog discipline, team coordination, and regular delivery review. In DHA / DoD health-IT, the workstream helps teams break complex efforts into visible increments and keep priorities current.
- AI/ML
- AI/ML covers work where data-driven methods are evaluated, supported, or integrated within broader system delivery.
Workstreams: Customer Engagement, IT Operations, testing, IT rationalization, agile, and AI/ML.